Guarantee » Engels Verf Specialists

The Engels Verf guarantee plan.

At Engels Verf, we do not simply hand over our products. We believe that quality paint without expert advice is only half the solution. You can only start your project with real confidence once our specialists have advised you on the best paint and materials for your particular surface. The specialists at Engels Verf have complete confidence in their services and their products — so much so that we back our paint with a guarantee. Should anything unexpectedly go wrong, you can always come back to us as a customer card holder.

The rules of the Engels Verf guarantee plan

The paint specialists at Engels Verf work hard every day to maintain the highest possible level of service. However, it can sometimes happen that a purchase does not meet your expectations. In that case, we are happy to assist you with the Engels Verf guarantee plan. If you have a complaint or comment about one of our products, please return to the store where you made your purchase. Please remember to bring your receipt or other valid proof of payment.

Paint purchased with a guarantee is not automatically reimbursed for every complaint. The following conditions apply:

Engels Verf reimburses at least any purchase a customer is not satisfied with, as long as the product is within the shelf life established by the manufacturer.
The customer must substantiate his or her complaint with reasonable arguments.
Compensation for purchases is made upon presentation of the sales receipt or other valid proof of payment.
In consultation, reimbursement shall be made with replacement products and/or vouchers.

Do you have a complaint or comment? Please let us know in store. The specialists at Engels Verf are always happy to listen and will work with you to find a solution.

Typically Engels Verf

“We don’t just hand our paint to a ‘stranger’ without knowing what will be done with it.”

Paint with a guarantee — you’re in safe hands!

We do not expect any problems with the quality paints in our stores. Should you have a complaint or comment, please let us know in store. The specialists in our paint stores are always happy to listen and will work with you to find a solution. It is no coincidence that we offer paint with a guarantee.